business, health information, healthcare, HRI, marketing, public health research, public health science, public health science communication, PwC, research, science communication, Social media, survey
Social media “likes” healthcare. This is the title of a recently launched report from PwC’s Health Research Institute (HRI). The subtitle; From marketing to social business, reveals that the report is focused on the role of social media in health care business. It does however have some interesting findings which are relevant also seen from a science communication perspective.
From PwC’s website the report including the statistical findings can be downloaded, so I won’t refer them here, but just highlight a points which could be useful in public health science communication.
The public does seek health information through social media
According to the report it is clear that social media is a tool for the public when they need health information. The figure below illustrates this.
Of course these findings applies to an American population with a very different health care system in comparison to the Danish health system. The information is however valuable because it confirms that health information seeking behavior includes social media. This is of interest to health care providers but also to researchers in health care, who have a unique chance to communicate their findings, reflections etc. to people who are actually searching for them. And why is that relevant? Well, to quote Don Sinko, chief integrity officer of Cleveland Clinic who in the report states:
“One of the greatest risks of social media is ignoring social media. It’s out there, and people are using it whether you like it or not.”
I would argue that this goes for public health science communication too. If the consumers doesn’t find your research while searching social media they will just find something else. Social media is out there and people are using it whether you like it or not.
Listen, Participate, Engage
Although the report focuses on how social media can be used in marketing and in social business strategies, HRI’s suggested social media participation model for businesses does hold some useful tips relevant also for science communication. The Listen, Participate, Engage strategy is illustrated below.
Looking at the strategy with science communication eyes this could be a good starting point for scientists who are newcomers to social media.
Listening is to start knowing. Looking into what other research organisations are communicating, what patient associations are focusing on, what colleagues already on social media are writing about can be a way to get a feel for the media and how it works. And it is pretty risk free – it is about listening and learning.
Second step is to participate. Start sending out tweets or post links to your own articles on Facebook. Retweet others links. There is no need to actively engage or go into discussions, but being active can give a feel of what happens when you communicate.
Third step is then to start engaging. From my experience it is not a process that is strictly divided into phases but something that slowly progresses. All of the sudden it makes sense to comment on a blog post, to ask a question on Twitter or respond to a statement on Facebook. It is also a process to find out what kind of social media that works best for the individual. Slowly moving from listening, to participating and then engaging makes it clear that the different platforms offers different functionalities and that which ones are most useful varies between scientific disciplines, organisations, countries etc.
All in all very simple steps and nothing fancy, but it doesn’t always have to be so complicated.
A health care business focus report
Again, the report from HRI is focused on health care business and not on health sciences. It would be interesting to do a similar or extended survey including questions on scientific health information and interviewing research institutions about their use of social media. I do believe however that some of the findings from the consumer survey in this report, which indicates that social media is playing an increasingly significant role in health care, also applies to health sciences and that public health researchers who are not already trying out the media should start to listen, participate and engage.